Thursday, June 21, 2012

Find: Google Play letting app developers publicly reply to user reviews

Good idea. 

Google Play letting app developers publicly reply to user reviews

Android doll mascot logo

Typically, user reviews in mobile app stores are a one-way conversation, which can be frustrating for user and developer alike: devs can't explain that they're working on a particular fix or feature, tell the user when they're wrong (gently, of course), or ask for clarification without taking the conversation offline and out of the public view. Google is changing that today in Android's Google Play store, giving its hand-selected "Top Developers" (indicated with a blue badge) the ability to "gather additional information, provide guidance, and — perhaps most importantly — let users know when their feature requests have been implemented" with public replies in response to reviews that have been posted on their apps' product pages....

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