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It's amazing. Given the importance that Microsoft's smartphone platform should have—not to mention the uphill struggle it faces against the iPhone and Android juggernauts—one would have thought that the company would make sure that delivery of the first patch was rock solid and reliable.
After all, robust, universal patching is one of the big advantages of Microsoft's platform over Google's Android. Microsoft's locked down hardware requirements, in conjunction with its centralized patch distribution and offical (albeit carefully-worded) statements to say that all devices would be "eligible" for updates, should have given Microsoft an almost Apple-like patch process: uniform availability, regardless of carrier, regardless of OEM, regardless of model. And because every phone is running the same software, well, it should all just work, shouldn't it?